Our practice is now open but it is not business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
- We have hand sanitiser that we will ask you to use when you enter the practice. You will find this in the reception area and in the surgery.
- We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, and we will only be allowing one patient in the practice at a time.
How you can help:
- With the exception of children and patients with carers, patients should come alone
- A distance of at least 2 metres must be observed in the waiting room where possible
- Payment should be made by card where possible
- Staff will not shake your hand
- If you show symptoms following appointment booking, you should contact the practice by phone
- Please do not arrive early to the practice. If necessary, you should wait outside the practice
- Please do not arrive without an appointment
- Patients should come wearing a mask if possible or be prepared to wear one
- When arriving please ring the door bell or phone the practice and we will open the door. If we have another patient in the practice it may take us some time to answer so please be patient however by spacing out the appointments, we are hoping to reduce this wait as much as possible.
Due to the increased levels of PPE we have to use, and the associated costs of this we are having to increase some of our prices. Denplan patient subscriptions will however stay the same.
In order to reduce the number of people in the practice we will be operating with just 2 members of staff, myself and one nurse. As such it may be that if you ring the practice you will have to leave a message and I will get back to you as soon as possible. I am setting aside time to do this each day so I will endeavour to call you back on the same day. Please leave an up to date number when calling.
We will be prioritising patients who are in pain and who were due to have treatment during the time we were closed and so we will be cancelling routine check ups for the next few weeks and we may have to move check-ups in the future to accommodate our new working limitations. We will be in touch with everyone individually who has an appointment coming up. As I am sure you can understand we have quite a long list of patients who we have had to re-arrange so it may take us a few weeks to get in contact with everyone but if you have any urgent problems please ring the practice on 01424 731753 or email firstname.lastname@example.org. We will be looking at extending our hours to accommodate everyone but we are currently limited by our PPE supply.
We all would like to thank you for your patience and understanding during this difficult time for us all and we look forward to seeing you all again soon.